pb888 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how pb888 ("pb888", "we", "us", or "our") collects, processes, stores, and protects personal data belonging to registered players and website visitors ("you" or "your") who access the pb888 platform at https://pb888.io. This Policy applies to all data collected through the website, mobile interface, live chat facility, email correspondence, and any other channel through which pb888 interacts with its users.

pb888 is committed to handling your personal data with care, transparency, and full respect for your privacy. Our data practices are designed to be consistent with widely recognised international privacy standards, including the principles of data minimisation, purpose limitation, accuracy, storage limitation, and integrity. We apply these principles to every aspect of data processing on the pb888 platform.

By registering an Account with pb888, making a deposit, placing a bet, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described herein. If you do not agree to this Policy, you must not use the pb888 platform.

This Policy should be read alongside pb888's Terms and Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the pb888 platform.

Data We Collect

pb888 collects the following categories of personal data from players and platform visitors. We collect only what is genuinely necessary for the purposes described in this Policy.

How We Collect Your Data

pb888 collects personal data through the following means:

• Direct interactions: Data you provide when you register an Account, complete identity verification, make a deposit or withdrawal, place a bet, contact customer support, or participate in a promotion or survey.
• Automated technologies: Technical and usage data collected automatically when you access the pb888 platform, including data gathered via cookies, web beacons, server logs, and similar tracking technologies. See Section 7 (Cookies & Tracking) for full details.
• Payment providers: Financial data and transaction confirmation data received from payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, when you initiate a transaction through those providers.
• Identity verification services: Identity and document verification data received from third-party Know Your Customer (KYC) and Anti-Money Laundering (AML) service providers engaged by pb888 to verify player identities.
• Game providers: Game session data and technical metadata received from game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, when you play games hosted by those providers on the pb888 platform.
• Publicly available sources: In limited circumstances, pb888 may supplement your profile with data from publicly available records to assist with fraud prevention or regulatory compliance obligations.

Why We Use Your Data

pb888 uses the personal data it collects for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account registration and management: To create and maintain your pb888 Account, authenticate your identity at login, and manage your account preferences and settings.
• Identity and age verification: To confirm that you are at least 21 years of age and to satisfy our Know Your Customer (KYC) obligations. Age verification is mandatory under pb888's Responsible Gaming commitment and is a condition of account registration.
• Processing transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods in Bangladeshi Taka (BDT), and to maintain accurate records of all financial transactions on your Account.
• Providing platform services: To deliver access to betting markets, live casino games, slots, fishing games, and all other products available on the pb888 platform.
• Customer support: To respond to your queries, resolve disputes, investigate complaints, and manage live chat and email support interactions.
• Responsible gaming monitoring: To monitor your gaming activity for indicators of problem gambling behaviour, to implement deposit limits, session time-outs, and self-exclusion requests, and to proactively reach out if your activity suggests you may need support.
• Fraud prevention and security: To detect, investigate, and prevent fraud, money laundering, collusion, multi-accounting, bonus abuse, and other forms of Prohibited Conduct as defined in pb888's Terms and Conditions.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, record-keeping requirements, and any lawful requests from competent authorities.
• Marketing and promotions: To send you personalised offers, bonus notifications, and seasonal promotions (including BPL, IPL, Eid, and Pohela Boishakh campaigns) where you have provided consent. You may withdraw marketing consent at any time through your Account settings or by contacting support.
• Platform improvement: To analyse usage patterns, test new features, optimise game recommendations, and improve the overall player experience on the pb888 platform.

Legal Basis for Processing

pb888 processes your personal data under one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing required to perform the contract between you and pb888 — including account management, transaction processing, game delivery, and customer support — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
• Legal obligation: Processing required for pb888 to comply with applicable legal and regulatory requirements, including AML obligations, age verification, and record-keeping duties, is carried out on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is conducted on the basis of pb888's legitimate interests in maintaining a safe, fair, and commercially viable platform, provided those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, personalised promotional offers, and non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Disclosure

pb888 does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. We share your data only in the specific, limited circumstances described below:

• Payment processors: We share financial data with payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard) strictly to the extent necessary to process your deposits and withdrawals.
• Identity verification providers: We share identity document data with KYC and AML service providers engaged by pb888 to carry out mandatory player verification. These providers are contractually bound to process your data solely for verification purposes.
• Game technology providers: We share game session data and player identifiers with game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to enable game delivery. These providers operate under data processing agreements with pb888.
• IT and platform infrastructure providers: We share data with cloud hosting, content delivery, and cybersecurity service providers that support the technical operation of the pb888 platform. All such providers are bound by confidentiality obligations and may not use your data for their own purposes.
• Legal and regulatory authorities: We may disclose your data to government bodies, law enforcement agencies, or regulatory authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of pb888's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the implications for your personal data.

Cookies & Tracking Technologies

pb888 uses cookies and similar tracking technologies on its platform to ensure reliable functionality, improve performance, personalise your experience, and analyse usage patterns. The following categories of cookies are used on the pb888 platform:

• Essential cookies: Required for the basic operation of the platform, including maintaining your login session, remembering your preferences, and enabling secure transaction processing. These cookies cannot be disabled without disrupting core platform functionality.
• Performance cookies: Used to collect anonymised data about how visitors use the pb888 platform, such as which pages are visited most frequently and how users navigate between sections. This data helps us identify areas for improvement.
• Functional cookies: Used to remember your preferences, such as your preferred language, region settings, and display options, so that your experience is consistent across sessions.
• Analytics cookies: Used to gather aggregated statistical data about platform usage, game popularity, and user behaviour. This data is used internally to improve game recommendations and promotional targeting.
• Marketing cookies: Used, where you have provided consent, to deliver personalised promotional content and to track the effectiveness of pb888's marketing campaigns. You may withdraw consent for marketing cookies at any time through your account settings.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling essential cookies will affect the functionality of the pb888 platform and may prevent you from accessing certain features, including depositing funds and placing bets.

Data Retention

pb888 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, to comply with AML record-keeping obligations.
• Transaction and financial data: Retained for a minimum of five (5) years following each transaction, in accordance with financial record-keeping requirements.
• Responsible gaming records: Records related to self-exclusion, deposit limits, and responsible gaming interactions are retained for a minimum of five (5) years following the conclusion of the relevant restriction period.
• Communication and support data: Live chat transcripts, email correspondence, and support tickets are retained for up to three (3) years from the date of the interaction, unless a longer retention period is required for an ongoing dispute or investigation.
• Technical and usage data: Anonymised aggregated usage data may be retained indefinitely for internal analytics purposes. Identifiable technical data (e.g., IP address logs) is retained for up to twelve (12) months.
• Marketing data: Retained until you withdraw your marketing consent, following which it is deleted within thirty (30) days, except where a record of the consent itself must be retained for compliance purposes.

When personal data is no longer required for any applicable retention purpose, pb888 will securely delete or anonymise it in accordance with its internal data disposal procedures.

Data Security

pb888 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the pb888 platform is encrypted using 256-bit SSL/TLS protocols, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Access controls: Access to personal data held by pb888 is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement to access specific data categories are granted access, and all such access is logged and audited.
• Password security: Account passwords are stored in hashed form using industry-standard cryptographic hashing. pb888 does not store your password in plain text and cannot retrieve it. If you forget your password, a secure reset process will be initiated.
• Two-factor authentication: pb888 supports two-factor authentication (2FA) for player accounts. We strongly encourage all players to enable 2FA to add an additional layer of security beyond their password.
• Fraud monitoring: pb888 operates continuous fraud detection systems that monitor transactional and behavioural patterns on the platform in real time, flagging suspicious activity for review by our security team.
• Data breach response: In the event of a personal data breach, pb888 will follow its documented incident response procedure, assess the risk to affected individuals, and notify relevant parties within the timeframes required by applicable standards.

While pb888 takes all reasonable precautions to protect your data, no system is entirely immune to security risks. You share responsibility for the security of your Account by keeping your login credentials confidential and reporting suspected unauthorised access to pb888 support immediately.

Your Privacy Rights

As a user of the pb888 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact the pb888 support team via live chat or by emailing [email protected]. pb888 will respond to all verified privacy rights requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data pb888 holds about you, together with information about how that data is used and with whom it has been shared.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data held about you. You may update certain details directly within your Account settings at any time.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that this right may be limited where pb888 is required to retain data by law (e.g., AML record-keeping obligations).
• Right to restrict processing: You have the right to request that pb888 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on pb888's legitimate interests. pb888 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications, non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Children's Privacy

If pb888 becomes aware that personal data has been collected from an individual under the age of 21 — whether through misrepresentation of age during registration or any other means — it will take immediate steps to delete that data, close the associated Account, and where applicable refer the matter to relevant authorities.

Parents and guardians who have reason to believe that a person under 21 in their care has registered on the pb888 platform should contact support immediately via live chat or by emailing [email protected]. pb888 treats all such reports with the highest priority.

Updates to This Policy

pb888 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, pb888 will publish the updated Policy on this page with a revised effective date. Where the changes are significant, pb888 will provide additional notice by sending an email to your registered address or displaying an on-screen notification upon your next login to the platform.

It is your responsibility to review this Policy periodically to stay informed of how pb888 collects, uses, and protects your personal data. Your continued use of the pb888 platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must stop using the platform and may request Account closure in accordance with the Terms and Conditions.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or pb888's data practices, please reach out through any of the following channels. All contact information is provided as plain text — no clickable links are used.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 on the pb888 platform — accessible from every page at any time, including Bangladesh Standard Time (BST, UTC+6) business hours
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)

When submitting a privacy-related enquiry, please include your Account username and a clear description of your request. pb888 will verify your identity before actioning any request that involves accessing, correcting, or deleting personal data, in order to safeguard your Account against unauthorised third-party requests.

pb888 aims to respond to all privacy rights requests and data-related enquiries within fourteen (14) calendar days of receipt. Complex requests that require significant investigation may take longer, in which case pb888 will inform you of the expected timeframe.