Responsible Gaming
at pb888
pb888 is fully committed to providing a safe, fair, and controlled gaming environment for all players in Bangladesh. We provide practical tools and honest guidance to help you stay in control of your play at all times.
Playing at pb888 Should Always Feel Like Fun
At pb888, responsible gaming is not a checkbox — it is a core value that shapes every product decision, every support interaction, and every feature we build. We believe that online gaming, including cricket betting, live casino play, slots, and fishing games, should remain an enjoyable pastime rather than a source of financial distress or emotional harm.
We serve a large and diverse player community across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. We understand that gambling affects individuals differently, and that some players may be more vulnerable to developing problematic habits than others. That is why pb888 invests in a comprehensive suite of responsible gaming tools that every registered player can access for free, at any time, directly from their account.
Responsible gaming at pb888 is built on four core principles: transparency (we tell you exactly how our games work), control (we give you the tools to set your own boundaries), protection (we actively monitor for signs of problem gambling and intervene when appropriate), and support (we connect you with trained professionals if you need help beyond what our platform tools can offer).
This page explains all the responsible gaming tools available to pb888 players, the warning signs of problem gambling, a self-assessment checklist, and how to contact our support team or external helplines if gambling is becoming a concern. Please read it carefully — and remember that asking for help is always the right decision.
Important reminder: pb888 is strictly a platform for adults aged 21 years and above. Registration by anyone under 21 is a violation of our Terms and Conditions and will result in immediate account closure and forfeiture of any funds. Age verification is mandatory for all accounts.
Quick Responsible Gaming Checklist
- Set a deposit limit before you start playing
- Only gamble with money you can afford to lose
- Take regular breaks — use the session timer
- Never chase losses — accept them as part of the game
- Do not gamble under the influence of alcohol or stress
- Keep gambling separate from your daily financial obligations
- Use self-exclusion if you feel you are losing control
- Contact pb888 support — we are available 24/7
Responsible Gaming Tools Available to You
Every pb888 player has free, instant access to the following self-management tools directly from their account settings. No fees. No waiting periods for most tools.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka (BDT). Once your limit is reached, no further deposits are accepted until the limit period resets. Lowering your limit takes effect immediately. Increasing your limit requires a mandatory 24-hour cooling-off period before the higher amount becomes active.
Loss Limits
Define the maximum amount in BDT that you are comfortable losing over a set period — daily, weekly, or monthly. When your cumulative losses reach that threshold, pb888 will suspend your betting and casino access for the remainder of the limit period, preventing further financial loss beyond your personal boundary.
Session Time Limits
Set a maximum duration for each gaming session. When your chosen session time expires, pb888 will display a notification and prompt you to take a break. You can configure session limits of anywhere from 30 minutes to several hours depending on your personal preference. Session reminders are also available at customisable intervals throughout a session.
Time-Out Feature
If you need a short break from gambling but do not want to fully close your account, pb888's Time-Out feature lets you temporarily suspend your account for a defined period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or access any gaming content. Time-outs cannot be reversed once activated.
Self-Exclusion
Self-exclusion is pb888's most powerful responsible gaming tool. It allows you to permanently close your account and block all access to the pb888 platform for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, pb888 will also suppress all marketing communications. Self-exclusion requests are processed within 24 hours of submission.
Activity History & Statements
Access a full, transparent history of all your bets, deposits, withdrawals, and gaming sessions at any time from your pb888 account dashboard. Reviewing your activity statement regularly helps you maintain an accurate picture of your actual spending and playing time, which is a healthy habit for any player.
How to activate any responsible gaming tool: Log in to your pb888 account, navigate to Account Settings, and select the Responsible Gaming section. All tools listed above are available there. Alternatively, contact our 24/7 support team via live chat and a support agent will set up any limit or restriction on your behalf — immediately and at no cost.
Signs That Gambling May Be Becoming a Problem
Problem gambling can develop gradually and is not always easy to recognise in yourself. Below are the most common warning signs. If you identify with three or more of these indicators, we strongly encourage you to use pb888's self-exclusion tool and seek professional support.
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Chasing Losses
You find yourself continuing to gamble or increasing your bet sizes specifically to recover money you have already lost, rather than for entertainment.
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Gambling Beyond Your Means
You are using money set aside for rent, groceries, bills, or other essential needs to fund gambling activity, or borrowing money to gamble.
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Hiding Your Gambling
You feel the need to conceal the amount of time or money you spend gambling from family members, friends, or your partner.
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Gambling to Cope with Emotions
You use gambling as a way to escape stress, anxiety, depression, boredom, or personal problems rather than as a recreational activity.
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Losing Track of Time
Gaming sessions regularly last far longer than you intended, and you find it difficult to stop playing even when you want to.
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Neglecting Responsibilities
Gambling is causing you to miss work, neglect family obligations, withdraw from social activities, or avoid previously enjoyed hobbies.
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Restlessness When Not Gambling
You feel irritable, restless, or anxious when you are not able to gamble, and gambling is frequently on your mind even during non-playing periods.
Quick Self-Assessment Questions
Answer the following questions honestly. If you answer "Yes" to three or more, we recommend speaking to our support team or contacting a problem gambling helpline for a more detailed assessment.
Have you ever spent more money on gambling than you originally planned in a single session?
Have you ever borrowed money or sold possessions in order to fund gambling activity?
Has gambling ever caused you to neglect your work, studies, or family responsibilities?
Do you find it difficult to stop gambling once you have started, even when you want to?
Have you ever felt guilty, anxious, or ashamed about the amount of time or money you spend gambling?
Have you ever hidden your gambling activity from someone close to you?
Do you ever gamble to escape problems, stress, or negative emotions in your daily life?
Have you made repeated unsuccessful attempts to reduce or stop gambling on your own?
If you answered "Yes" to three or more questions above: Please contact pb888 support via 24/7 live chat to activate self-exclusion immediately. You can also reach out to a professional counselling service for confidential support. Seeking help early makes a significant difference — and it takes courage.
How to Request Self-Exclusion at pb888
Self-exclusion is free, confidential, and can be requested at any time. Here is exactly how to do it.
Step 1
Log in to your pb888 account and navigate to Account Settings, or open the 24/7 live chat on any page of the platform.
Step 2
Select the Responsible Gaming section and choose Self-Exclusion, or tell the live chat agent you would like to activate self-exclusion on your account.
Step 3
Choose your preferred exclusion duration: 6 months, 1 year, 2 years, 5 years, or permanent. All options are free. Longer periods are recommended for more serious concerns.
Step 4
pb888 confirms and activates your self-exclusion within 24 hours. All marketing from pb888 stops immediately. Your account is fully locked for the selected period.
Strictly Adults Only
The pb888 platform is available exclusively to individuals who are 21 years of age or older. There are no exceptions to this policy.
How pb888 Enforces Age Restrictions
pb888 takes underage gambling extremely seriously. Every new account registration requires the player to confirm that they are 21 years of age or older. Identity verification (KYC) is mandatory before a player's first withdrawal, and in many cases is requested at the point of account registration as well.
Accepted identity documents for age verification include the Bangladesh National Identity Card (NID), passport, and other government-issued photo identification. Scanned or photographed copies are accepted during the online verification process.
If pb888 has reasonable grounds to suspect that a registered player is under the age of 21, the account will be immediately suspended pending age verification. Any winnings accrued during a period of unverified age may be held pending the outcome of the verification process.
If you are a parent or guardian and suspect that a person under 21 in your care has registered an account at pb888, please contact our support team immediately via live chat or email. We treat all such reports as a high priority and will investigate and act promptly.
Get Help — You Are Not Alone
If gambling is causing you or someone you care about distress, support is available. pb888's own support team is available 24/7, and external professional resources can provide confidential guidance.
pb888 Support Team
Our trained support agents are available around the clock, every day of the year — including Bangladesh public holidays like Eid, Pohela Boishakh, and Victory Day. They can activate any responsible gaming tool on your account immediately.
Professional Counselling
If you feel your gambling has moved beyond what platform tools can address, speaking with a professional counsellor is the most effective next step. Confidential counselling services are available in Dhaka, Chittagong, Sylhet, and across Bangladesh.
Friends & Family Support
Problem gambling affects not just the individual but everyone around them. If someone you care about is showing signs of a gambling problem, having an open, non-judgmental conversation is often the most powerful first step toward getting them help.
pb888's Platform-Wide Commitments
Beyond individual player tools, pb888 has built responsible gaming principles into every layer of the platform — from design to operations.
No Targeting of Vulnerable Players
pb888 does not send promotional offers or bonus invitations to players who have an active deposit limit, have recently activated a time-out, or have previously self-excluded and re-registered. Marketing communications are suppressed for accounts showing indicators of problem gambling.
SSL Encryption & Secure Transactions
Every transaction on pb888 — whether a deposit via bKash, Nagad, or Rocket, or a withdrawal to Dutch-Bangla Bank or City Bank — is protected by 256-bit SSL encryption. Your financial and personal data is never shared with third parties without your explicit consent.
Fair Play Certified Games
All games hosted on pb888 — including slots from NetEnt and Microgaming, live casino tables from Evolution Gaming and Ezugi, and crash games from Spribe — use certified random number generators (RNGs) audited for fairness. Game return-to-player (RTP) rates are publicly disclosed.
Proactive Monitoring
pb888's responsible gaming team actively reviews player behaviour patterns for indicators of problem gambling — such as sudden increases in deposit frequency, extended session durations, or rapid escalation of bet sizes. Players flagged by the monitoring system are proactively contacted by our support team.
Transparent Terms & Conditions
pb888 publishes clear, plain-English terms governing bonuses, wagering requirements, withdrawal conditions, and account policies. We do not bury important conditions in fine print. Players are encouraged to read the full Terms and Conditions before depositing or accepting any bonus offer.
Ongoing Staff Training
All pb888 customer support agents receive regular training in responsible gaming identification and intervention. They are equipped to recognise distress signals during support conversations and to guide players toward the most appropriate tools or external resources without judgment or delay.
Play Smart. Play Safe. Play at pb888
Responsible gaming is the foundation of a long and enjoyable experience. Set your limits, know your boundaries, and remember — pb888 support is here for you around the clock, every single day.
21+ Gambling involves risk. Please play responsibly. pb888 is a safe and reliable platform secured by SSL encryption.